Cyberattack On Web3 Support Staff Uses Fake Screenshots For Malware Delivery

Customer support queues for Web3 platforms are facing a highly sophisticated, multi-stage malware campaign disguised as routine user inquiries. Recently, the decentralized exchange 1inch identified a persistent threat targeting their support staff.

Attackers posed as frustrated users needing transaction help, sharing links that appeared to be innocent screenshots. Instead of a standard image, these links initiated a complex infection chain designed to compromise workstations and establish persistent backdoor access.

This campaign represents a tactical shift for threat actors, moving away from passive watering-hole attacks to direct social engineering targeting customer-facing employees.

Security researchers have tracked the tooling and infrastructure and, with moderate confidence, attributed the activity to APT-Q-27, a financially motivated group also known as GoldenEyeDog.

Active since at least 2022, this Chinese-nexus group has a documented history of targeting the global cryptocurrency and gambling sectors.

Anatomy Of The Attack

Upon successful execution, the initial loader performs anti-debugging and sandbox-evasion checks before establishing network communication.

All strings in the loader are protected by a custom runtime encryption scheme, preventing plaintext URLs or file paths from being stored on disk.

The malware retrieves a payload manifest from an AWS S3 dead drop. It downloads a six-file package into a hidden staging directory.

This directory path deliberately impersonates the Windows Update cache to evade casual security monitoring, consistently appending a unique @27 tag to the hidden folder name.

Fake Screenshots Infect Web3 Support (Source: zeroshadow)
Fake Screenshots Infect Web3 Support (Source: zeroshadow)

The attackers utilize a classic DLL sideloading technique to execute their payload. The staging directory includes a legitimately signed executable from the YY platform, named updat.exe.

Because this legitimate binary imports specific dependencies, Windows searches the local directory first, inadvertently loading malicious copies of vcruntime140.dll and msvcp140.dll dropped by the attacker.

This sideloading process ensures the execution occurs within the context of a trusted application, successfully bypassing standard signature verification checks.

Fake Screenshots Infect Web3 Support (Source: zeroshadow)
Fake Screenshots Infect Web3 Support (Source: zeroshadow)

Attribution and Indicators

The infrastructure analysis of the final backdoor reveals hardcoded communication with 37 distinct command-and-control servers.

All outbound traffic routes over TCP port 15628, utilizing a custom 16-byte rolling XOR cipher to encrypt network communications.

Fake Screenshots Infect Web3 Support (Source: zeroshadow)
Fake Screenshots Infect Web3 Support (Source: zeroshadow)

Several of these IP addresses reside on autonomous systems previously linked to APT-Q-27 infrastructure and use geolocation obfuscation to mask their true origins.

FilenameDescriptionSHA256 Hash
photo2025060268jpg.exeInitial .NET loader variant disguised as an image file1a80f721ab125b88e5baf77dd2bf01be92ff5299665356621b21306a71c86672
Feedback.exePrimary loader variant and .NET dropperd6b96b68057e39d61ea0084885ef6541121d83c31b26b35b2f435bb7f8b59932
updat.exeLegitimate signed YY platform binary used for sideloading393ed141aca95973d948b0becd128ac19b7140fa66f80400c15cc48c2fb

System administrators in the Web3 space should ensure file extensions are visible on all workstations to identify disguised executables easily.

Furthermore, zeroshadow network defenders must monitor for unexpected outbound connections over port 15628 and the simultaneous zeroing of UAC registry keys.

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Varshini
Varshini
Varshini is a Cyber Security expert in Threat Analysis, Vulnerability Assessment, and Research. Passionate about staying ahead of emerging Threats and Technologies..

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