Ingram Micro Holding Corporation (NYSE: INGM), a global leader in the information technology ecosystem, has issued an official statement addressing a recent cybersecurity incident that resulted in a significant system outage.
The company disclosed that ransomware was detected on certain internal systems, prompting immediate action to contain and mitigate the threat.
Rapid Incident Response and Containment
Upon identifying the ransomware intrusion, Ingram Micro activated its incident response protocol, a standard in cybersecurity best practices.
This included proactively taking affected systems offline to prevent lateral movement of the malware and deploying advanced endpoint detection and response (EDR) solutions.
The company engaged leading cybersecurity experts to conduct a forensic investigation, aiming to determine the attack vector, the strain of ransomware involved, and the extent of any data compromise.
The company also notified law enforcement agencies, following regulatory requirements and industry standards such as the General Data Protection Regulation (GDPR) and the Cybersecurity Information Sharing Act (CISA).
These steps are crucial for both compliance and facilitating coordinated threat intelligence sharing.
Impact on Operations and Customer Communication
The ransomware attack has temporarily disrupted Ingram Micro’s ability to process and ship orders, affecting customers, vendor partners, and other stakeholders.
As part of its business continuity plan, the company is working diligently to restore affected systems and resume normal operations.
Ingram Micro has issued an apology for the disruption and assured stakeholders that every effort is being made to minimize downtime.
Key mitigation measures include:
- Isolating compromised network segments using VLAN segmentation.
- Implementing multi-factor authentication (MFA) across critical systems.
- Running comprehensive vulnerability scans and patch management cycles.
- Monitoring for indicators of compromise (IoCs) using Security Information and Event Management (SIEM) platforms.
Commitment to Cybersecurity
Ingram Micro emphasized its ongoing commitment to cybersecurity, highlighting the integration of its AI-powered digital platform, Ingram Micro Xvantage™, which leverages machine learning algorithms for real-time threat detection and automated response.
The platform’s features include hardware and cloud subscription management, personalized recommendations, instant pricing, and automated billing — all of which require robust security frameworks to protect sensitive data.
The company’s statement included forward-looking language, cautioning that actual outcomes may differ from current expectations due to the evolving nature of cyber threats.
Ingram Micro referenced its risk disclosures in recent filings, underscoring the challenges of predicting and mitigating sophisticated cyberattacks.
As the investigation continues, Ingram Micro is committed to transparency, regulatory compliance, and the rapid restoration of services, reaffirming its role as a trusted technology partner in the global IT supply chain.
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